Phaistos Networks is a leading R&D company, founded in 1997, on a mission to build powerful, elegant, data-driven products and services for people and businesses. We are passionate about technology and data, and we work hard to provide a human touch along with excellent service to our customers.
As we are accelerating our momentum as a leading Advertising Technology company, we are seeking a Publisher Success Executive to join our team in Heraklion, Crete and contribute to the company’s growth and expansion.
About the Job
As the Publisher Success Executive of Phaistos Networks, you will work closely with Publishers & Broadcasters, manage their whole advertising lifecycle and act as trusted advisor.
- Manages and grows a roster of Publisher accounts and acts the partner’s main day-to-day contact
- Creates long-term relationships of trust and offers insights to partners
- Assists partners with any issues that may arise, aiming to delight with a positive, customer-centric attitude
- Oversees the customer lifecycle including onboarding, success and renewal
- Ensures customers are kept up to date with the latest product features and versions, and how these can benefit them
- Responsible for meeting revenue targets by managing accounts, cross-selling and encouraging retention and renewal rates against set KPIs
- Analyses customer needs and suggests upgrades to meet their requirements
- Provides Team Leader with customer feedback to help identify potential new features
Skills & Qualifications
- Bachelor degree in Informatics, Marketing, Business Administration or relevant field.
- Experience working with senior and executive level customer contacts
- Confident, high energy, self-motivated and a team player
- Outstanding written and verbal communication skills with excellent presentation skills
- Well-organized, with a high attention to detail and ability to prioritize
- Experience within the Digital Advertising industry is a plus